Build the FAQ from the questions customers already send you.
A grouped, ranked FAQ page built from your support emails, chat logs, or call notes, with short answers and flagged gaps.
Most FAQs are written at a desk. They answer what the company wishes people would ask, in the company's vocabulary, while the real questions keep arriving by email.
FAQ Builder starts from your actual material. It pulls out the questions in the customer's own words, groups them by what the customer is trying to do, ranks them by how often they appear, and writes answers that lead with the answer. Any answer that depends on a policy you did not give is flagged, not guessed.
What it produces.
- →A list of distinct customer questions with frequency counts
- →Four to six groups named for what the customer is doing
- →Short answers of under 80 words
- →A list of unanswered items and who should supply them
- ✦Small business owners who answer the same emails every week
- ✦Support leads building a first help section
- ✦Marketers whose product page loses buyers to unanswered objections
- →faq-builder.zip: a native Claude Skill. Upload to Settings → Skills in Claude, or unzip to
~/.claude/skills/ - →faq-builder-skill.md: plain markdown. Works in ChatGPT Custom GPTs, Gemini, Claude Projects, agent system prompts, anywhere
- →A README inside the zip with install steps for Claude, ChatGPT, and Gemini
No subscription · free updates within v1.x
Works as a Claude Skill (.zip) and as a plain .md for ChatGPT, Gemini & every LLM
Delivered to your email within 60 seconds · Secured by Stripe
Price includes UK VAT where applicable
Before you buy.
How is this different from just asking Claude directly?
Asked cold, Claude invents a plausible list of questions for your type of product. This Playbook uses the questions your customers actually asked, ranks them by frequency, and marks every answer that needs a policy from you.
How is this different from a Tool?
Playbooks are systematically produced to a fixed template and priced accordingly ($12.99). Tools are hand-built, one at a time, and go deeper ($39 to $199). A Playbook gives you a reliable method for routine work; a Tool is for when the judgment matters more than the format.
Will this work with ChatGPT, Gemini, and other LLMs?
Yes. You get a native Claude Skill (.zip) that auto-invokes in Claude, plus a plain .md you can paste into a ChatGPT Custom GPT, a Gemini system prompt, or any LLM. The procedure travels with the file.
Can I share this with my team?
It's licensed for your own personal and professional use. The output it produces is yours to circulate. To put the Playbook itself in the hands of a whole team, email hello@authority.md about team licensing.
What if it doesn't work for me?
If the file hasn't been delivered, or arrives defective or empty, we refund in full: see our refund policy.