The Don Norman
Framework
Affordances & Human-Centred Design
Don Norman represents one of the most distinctive thinking patterns in their field. Don Norman's approach — captured in this framework as mental models, decision heuristics, and the signature questions they would ask. The affordances & human-centred design framework distils Don Norman's documented approach into a .md skill file you can load into Claude, ChatGPT, or any LLM in seconds. Where most AI personas generate generic output, this framework is grounded in real documented work: interviews, writing, published frameworks, and the specific decisions Don Norman made when it mattered. Use it for decision-making, writing, strategy, or any situation where you want your AI to think with Don Norman's distinctive patterns rather than a default model voice.
A glimpse of Don Norman's thinking.
Humans do not fail products — products fail humans. Every error, every workaround, every support ticket is a design confession, not a user deficiency. Good design makes the right action obvious, the wrong action difficult, and the consequence of any action immediately legible. The goal is not to make users feel clever; it is to make the system behave as if it already knew what they needed.
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Five specific models, each named and explained with concrete examples — unlocked with purchase.
"What does this interface *look like it does* to someone who has never seen it before — and is that the same as what it *actually does*?"
4 more questions in Don Norman's voice are unlocked with purchase.
Full list of anti-patterns unlocked with purchase.
The full framework adds: detailed explanations of all five mental models with real-world examples, the decision heuristics Don Norman actually used, remaining signature questions, the complete list of anti-patterns, a copy-paste activation prompt, and a worked example.
Unlocked the moment you purchase. ~2,000 words total. Delivered as a Claude Skill and plain .md within 60 seconds of checkout.
- ✦Core philosophy — 2–3 sentences grounded in Don Norman's documented worldview
- ✦Five signature mental models — each named, with concrete examples from their work
- ✦Decision heuristics — the concrete rules they actually used
- ✦Signature questions — five questions that sound like Don Norman, not a generic MBA
- ✦What they would NOT do — the anti-patterns this framework rejects
- ✦Copy-paste activation prompt — drop straight into Claude or ChatGPT
- ✦Worked example — the framework applied to a realistic scenario
- →don-norman.zip — a native Claude Skill. Upload to Settings → Skills in Claude, or unzip to
~/.claude/skills/ - →don-norman-framework.md — plain markdown. Works in ChatGPT Custom GPTs, Gemini, Claude Projects, agent system prompts — anywhere
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Works as a Claude Skill (.zip) and as a plain .md for ChatGPT, Gemini & every LLM
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Inspired by the documented thinking of Don Norman. A mental-model toolkit, not a literal representation. Delivered as a .md file compatible with Claude, ChatGPT, Gemini, and any LLM.