By the time a client complains, the decision to leave is weeks old.
The tool that reads your client book for the signals that precede churn, diagnoses the cause behind each one, and tells you which relationships to fight for and which to release.
Clients rarely leave suddenly. They disengage first, in a sequence of small signals that are obvious in hindsight and invisible in the moment because each one alone is explainable. The meeting that gets shorter. The decision-maker who stops joining the call. The brief that gets vaguer.
By the time the relationship is openly in trouble, the decision to leave was usually made weeks earlier. Client Risk reads the book for those signals while there is still time to act, separates the clients worth saving from the ones worth releasing, and produces a specific intervention rather than a vague resolution to check in.
See the churn coming while you can still act on it.
Same eight clients, same instinct. Here is what you do about it, run two ways.
You have eight retained clients and a feeling two are wobbling. You want to know how to keep them.
You get sensible retention advice. Communicate proactively, deliver value, check in regularly, address concerns early, run a quarterly review. Fine in the abstract. It treats all eight as one situation and hands you a posture, not a plan.
And it points you at the wrong client, the one complaining, because they are loud.
It reads the book for the signals that precede churn, not the ones that announce it, and rates each client:
- →Client A: sponsor off the last three calls, sends a delegate, briefs vaguer. HIGH
- →Client B: slower replies, but praise and payment intact. WATCH
- →Client F: you dread every call, low margin. HIGH, but mutual
Then it diagnoses the cause, which the advice skips. Client A is not at risk, they have lost their champion, and the delegate has no stake. That dictates the fix: a deliberate rebuild with the new contact, not a let's-catch-up that signals you do not know what is wrong. And Client F is not a rescue. It is a release.
The cold version gave you a way to behave. This told you which client, what's wrong, and which one to let go.
- ✦Agency and consultancy owners with a book of ongoing clients
- ✦Anyone running quarterly account reviews who wants to act on instinct before the data confirms it
- ✦Owners who keep losing clients to slow disengagement they noticed too late
- →client-risk.zip — a native Claude Skill. Upload to Settings → Skills in Claude, or unzip to
~/.claude/skills/ - →client-risk-skill.md — plain markdown. Works in ChatGPT Custom GPTs, Gemini, Claude Projects, agent system prompts — anywhere
- →A README inside the zip with install steps for Claude, ChatGPT, Gemini, and the API
No subscription · free updates within v1.x
Works as a Claude Skill (.zip) and as a plain .md for ChatGPT, Gemini & every LLM
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Before you buy.
How is this different from just asking Claude directly?
Asked cold, Claude gives general retention advice for all your clients at once and reacts to whoever is loudest. This rates each client on the quiet signals that come before a complaint, diagnoses the specific cause, matches an intervention to that cause, and is willing to tell you a draining client is a release, not a rescue.
Will this work with ChatGPT, Gemini, and other LLMs?
Yes. You get a native Claude Skill (.zip) that auto-invokes in Claude, plus a plain .md you can paste into a ChatGPT Custom GPT, a Gemini system prompt, or any LLM. The procedure travels with the file.
Can I share this with my team?
It's licensed for your own personal and professional use. The output it produces is yours to circulate. To put the Tool itself in the hands of a whole team, email hello@authority.md about team licensing.
What if it doesn't work for me?
If the file hasn't been delivered, or arrives defective or empty, we refund in full — see the refund policy in our terms.
Client Risk is a retention judgement tool. Not a CRM, not a substitute for talking to your clients. Keep your roster data somewhere you control.